Refund policy

RETURN POLICY

Your satisfaction matters to us.

Every African Botanics formula is created with meticulous care. If something isn't right with your order, please contact us at concierge@africanbotanics.com within 14 days of delivery, and our Customer Care team will be happy to assist you.

RETURNS AND EXCHANGES

Unopened, unused products may be returned within 14 days of delivery for store credit or a full refund, and we will cover the return shipping. Please contact us to arrange your return.

For product integrity and safety, we are unable to accept returned opened or used products. If a product isn't working as expected, please reach out to us within 14 days of delivery and we'll work with you to find the right solution. That may include a replacement, store credit, or personalized guidance and a recommendation for a formula better suited to your skin and individual needs.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photographs of the product and packaging. Once verified, we will arrange a replacement at no additional cost.

BEFORE PURCHASING

Complete ingredient lists are provided on each product page. If you have known sensitivities or questions about a formula, please contact us before ordering. We are always happy to help you select products best suited to your individual needs.